Cancellation Policy:
24-hour cancellation notice is requested by all patients out of respect for other patients and doctors.
*For medical massage cancellations, there is a no-show fee of half the price if you do not cancel before the 24 hour window.
Insurance:
In order to server our patients in the most cost effective way, and be able to care for you with any and all ways necessary to get you better and back to health, we do not take health insurance as a form of payment in our office.
We accept: HSA’s, Flex Spending, cash, and all major credit cards. We apologize for any inconvenience this may cause you. For those of you that want to do your own submitting for reimbursement, we have superbills that are directly uploaded on your patient portal that you will be able to submit to the appropriate insurances on your own. Make sure you contact them directly to ensure you can submit for reimbursement.
If you are in an auto accident or work related injury please call or schedule online. We have helped many patients get better for this unfortunate and unpredictable accidents.
Check Policy:
We do not accept checks until you are a client/patient for (6) visits. No exception. We do however accept all major credit cards: Visa, MasterCard, Discover and American Express.
Refunds:
All credit card and/or debit card refunds will be the original transaction amount less the services used and payment processing fees. All cash and/or check refunds will issued as a check for the original transaction amount less any services used.
Returned Item Fee:
There will be a $30 Non-Sufficient Funds fee if your credit card, debit card, or check is sent back to us as a returned item from your financial institution.
Lab Testing:
No tests will be ordered for any person who is not under the direct care and supervision of Dr. Nicole Klersy-Mohr. Lab tests are one of the many tools Dr. Nicole utilizes to maintain the best possible care for her patients. They are only ordered for active patients whom are currently following treatment plans designed specifically for them by Dr. Nicole. If you would like to know more about the possibilities Dr. Nicole’s treatment provides, please call our office today!