24-hour cancellation notice is requested by all clients/patients.
No Show Policy on Massage or Therapeutic Services:
There will be a charge of $45 for not showing up to your appointment without 24 hour cancellation for all massage appointments that are not filled by a same duration of service.
If there are more than three (3) No Shows on file, you will be put on a same day client list and will have to call that day to schedule any appointments. This is expected to be paid before the next service is received.
In order to server our patients in the most cost effective way, and be able to care for you with any and all ways necessary to get you better and back to health, we do not take health insurance as a form of payment in our office.
We do take other forms of payment: HSA’s, Flex Spending, cash, and all major credit cards. We apologize for any inconvenience this may cause you.
If you are in an auto accident or work related injury, we will provide care, however, you are responsible for all payments up front and are considered a cash patient. You are responsible for collecting reimbursements from your insurance company for all charges paid.
MN Care Tax:
Effective January 1, 2020 we will collect a 1.8 percent fee on each service rendered as a result of a state tax collected from all medical providers to fund Minnesota Care and other affiliated programs.
Electronic Payment Surcharge:
Effective April 1, 2019 we will collect a three (3) percent surcharge for every payment received via credit/debit card or electronic wallet payment.
*This surcharge can be avoided by paying with cash or check (see ‘Check Policy’).
We do not accept checks until you are a client/patient for (6) visits. No exception. We do however accept all major credit cards: Visa, MasterCard, Discover and American Express.
All credit card and/or debit card refunds will be the original transaction amount less payment processing fees. All cash and/or check refunds will issued as a check for the original transaction amount.
Returned Item Fee:
There will be a $30 Non-Sufficient Funds fee if your credit card, debit card, or check is sent back to us as a returned item from your financial institution.
No tests will be ordered for any person who is not under the direct care and supervision of Dr. Nicole Klersy-Mohr. Lab tests are one of the many tools Dr. Nicole utilizes to maintain the best possible care for her patients. They are only ordered for active patients whom are currently following treatment plans designed specifically for them by Dr. Nicole. If you would like to know more about the possibilities Dr. Nicole’s treatment provides, please call our office today!